Refund Policy

Order Processing

It usually takes us 2-3 business days to process your order.

Product processing time depends on the following aspects:

1. Quality Inspection: We ensure each CRAVIO product is in perfect condition before delivery.

2. Secure Packaging: As our engraving machines are precision instruments, they require careful packaging to avoid damage during transit.

3. Inventory Status: We monitor stock regularly. If an item is temporarily out of stock due to high demand, we will notify you promptly.

Thank you for your patience as we ensure the quality of your order.

---

Shipping Times & Costs

Standard shipping usually takes 7-14 business days.

Note: Shipping times are estimates. Customs clearance, bad weather, or other logistics factors may cause delays.

▸ Engraving Machines & Expansion Kits

Shipping Region	Logistics Provider	Shipping Cost	Estimated Delivery
Europe (incl. Czech Republic)	FEDEX / China Express	FREE	7-12 Days
United States (Most States)	FEDEX	FREE	7-12 Days
Canada / Mexico / Australia	FEDEX	FREE	7-12 Days
Other Countries	DHL / UPS / EMS	$29.99	7-12 Days